Find out how the meeting behaviour in your business changed over time by learning about your adoption rate, the quality of calls and how the users performed.
The FRINK ANALYTICS LAB provides you with interactive graphs in real time. The graphs allow you to plan your IT activities and infrastructure in the best possible way.
Dig deeper and make usage visible for the first time: explore which department, which site and which countries are the most active. This feature helps you create customized trainings and supportive initiatives.
Measure Technology Impact
Become a pacemaker in your field! The 3 categories Human factors, Tech factors and Business factors enable you to trace the roots of changes and developments.
FRINK ANALYTICS LAB allows you to customize your data sets by selecting time frames and data from one of the 3 categories Human, Tech and Business factors. Based on that it creates reports 100% customized to your needs.
All communication is done via TLS, both from browser to system as well as from frontend to backend services. Role-based access control (RABC) for users allows granular access to features and full auditing of logins and config changes. A secure Elasticsearch installation using Elastic Shield is implemented.
The FRINK ANALYTICS LAB enables you to compare different sources of costs created by your collaboration technologies. This way, you can optimize your collaboration usage as well as your IT costs.
The FRINK ANALYTICS LAB provides you with real-time interactive graphs in each category. This feature enables you to plan your IT activities and infrastructure in the best possible way.
User Resistance Detection
In order to deploy a technology properly across a company, it is necessary to know why reluctance occurs and where it has its roots. Only then you are able to make significiant steps forward in user adoption.
Some of your users weren't logged in correctly or had trouble joining a meeting? No problem. The FRINK ANALYTICS LAB will tell you which user was facing what issues. This way, you can support them efficiently without going through a long ticketing phase.
Product Beta Ready
[ 2Q2016 ] For a start, we tried to simulate our plans of fantastic collaboration analytics with WebEx in a functional model. So far so good.
EXPANDING ON TECHNOLOGIES
[ 1Q2017 ] We have integrated other Cisco Technologies into our analytics tools. These include at the moment WebEx, UCM, TelePresence and Expressway.
FRIENDLY CUSTOMER TESTING
[ 3Q2017 ] We went into friendly customer testing to collect as much feedback as possible. By the end of the day, only satisfying our customer’s needs will create impact.
[ 1Q2018 ] We aim to make collaboration usage more comparable. Therefore, we soon will offer benchmarking among clients across industries and markets.
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