01 · Quality
How is it developing?
Yesterday
Pull numbers from RTMT and spreadsheets the day before the meeting.
Today with FRINK
Call and quality trends with change vs. the previous period, per site.
The monthly report
One monthly report.
Two ways to write it.
Today, numbers get pulled from RTMT, spreadsheets and memory the day before the meeting. Trends are impressions.
02 · Health
Is the infrastructure healthy?
Yesterday
Health is whatever went wrong loudly this month.
Today with FRINK
Health Check history, certificate and backup status over time.
03 · Use
Is the investment used?
Yesterday
Utilization is an impression.
Today with FRINK
Room and device utilization per site.
04 · Result
A report that names sites
Yesterday
A report of feelings, assembled in a day.
Today with FRINK
A report that names sites and links – done in an hour.
What changes
- Time to assembleYesterday: A dayToday with FRINK: An hour
- Comparison windowYesterday: This monthToday with FRINK: Up to 10 years
- FindingsYesterday: "The phones"Today with FRINK: A site, a link, a device group
Worked example · Insight 11
The site that dragged the quality score down
The quality pages showed POOR calls rising at one branch – and the site filter moved the ticket from telephony to networking.
Read the full case- How is it developing?Sites with the most poor calls, against the previous month.
- Is the infrastructure healthy?One branch on top, its share rising.
- Is the investment used?Every degraded call in the same hours – site filter.
- A report that names sitesQoS misconfiguration on the branch WAN link.