01 · Tonight
Is anything failing?
Yesterday
Someone checks RTMT, replication and backups by hand – or nobody does.
Today with FRINK
About 60 checks across all UC components, every night, red / amber / green with history.
Finding problems first
The same outage.
Two ways to hear about it.
Today, problems are discovered when enough people complain. Every morning someone checks RTMT, certificate lists and backup status by hand – or nobody does.
02 · This week
Is anything trending the wrong way?
Yesterday
A rising disconnect reason is invisible until users complain.
Today with FRINK
Top disconnect reasons and quality trends show the pattern forming.
03 · Next month
Will anything fail soon?
Yesterday
Certificate expiry lives in a spreadsheet someone forgot.
Today with FRINK
Certificates alerted 30 days before expiry; failed backups and full disks flagged by the nightly Health Check – by e-mail.
04 · Result
Fixed in a planned window
Yesterday
Users open the tickets. Operations reacts.
Today with FRINK
Fixed in a planned window, before the first user notices.
What changes
- First to knowYesterday: The usersToday with FRINK: Operations
- Checks per nightYesterday: As many as one person managesToday with FRINK: ~60 across the estate
- Notice before expiryYesterday: NoneToday with FRINK: 30 days
Worked example · Insight 01
Common causes for call drops
One abnormal disconnect reason started climbing over a few days. One click filtered Call search to every affected call – the same device type every time – before a single ticket arrived.
Read the full case- Is anything failing?Nothing red on the Health Check board – but one abnormal disconnect reason climbing in the calls overview.
- Is anything trending the wrong way?The same cause growing day by day in "Top abnormal reasons for disconnections".
- Will anything fail soon?One click filters Call search to every affected call: the same device type every time.
- Fixed in a planned windowFixed before the first ticket.