Customer case 01Common causes for call drops
A "top reasons" dashboard turns scattered failures into an early-warning signal.
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Situation
Several dashboards show why calls end abnormally, but the "Top abnormal reasons for disconnections" view stands out – a cause that starts climbing is visible days before users start raising tickets.
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What the data showed
One click on that cause adds it as a filter; Call search then lists every call that ended with it, with calling and called numbers and the originating and destination device of each call.
Analytics · CUCM calls overview - 3
Resolution
The common factor surfaces fast – the same device, the same device type, the same device pool or site – and the fix targets it before tickets arrive.