FRINK Advanced Services
Request a demo

Customer case 09The change nobody made

A configuration compare found the Friday-evening edit behind Monday's dropped calls.

  1. 1

    Situation

    Calls to one site started failing over a weekend. Nobody had a change ticket.

  2. 2

    What the data showed

    Comparing Friday's and Saturday's configuration snapshots showed that a translation pattern's calling search space had changed between the two nightly snapshots, outside any planned change.

    CUCM · comparison of snapshots & changes
    CUCM · comparison of snapshots & changes
  3. 3

    Resolution

    The compare gave the exact difference and the day it happened, so the change was reverted in minutes; CUCM's own audit log then named the account that made it.

Part of the capability

Change control and driftKnow exactly what changed, where and when – on CUCM, Expressway, CMS, gateways and rooms – and roll back when you must.

See it on your own infrastructure.

A demo on a live system, then a proof of concept inside your network – fully offline if it has to be.

Request a demoFind a partner