FRINK Advanced Services
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Customer case 14Six months of green for the SLA review

Health Check history gave the service owner evidence of a stable platform instead of "no news is good news".

  1. 1

    Situation

    An internal SLA review asked the UC team to demonstrate platform stability over the last half year. Until then the answer had been the absence of complaints.

  2. 2

    What the data showed

    Health Check history showed every nightly result per cluster for six months: two amber periods, both resolved within a day, no red. The certificate checks on both clusters and the backup check on Unified CM were green throughout.

  3. 3

    Resolution

    The review took the Health Check history pages as evidence. The two amber periods became the improvement items – with dates – instead of the whole platform being questioned.

Part of the capability

Evidence for audits and SLAsRetained call records, configuration history, certificate status and an audit trail on every change made through FRINK – so audit and SLA questions are answered from data, not memory.Reporting to managementalso relevant

See it on your own infrastructure.

A demo on a live system, then a proof of concept inside your network – fully offline if it has to be.

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